We are very sorry to hear that you are leaving. Before we could process your account closure request, here are a few tips we would like to share with you:
Prior to submit the account closure request:
- Please make sure you have either withdrawn or transferred out all your account assets.
- Please do not make any more deposits into your account.
- If you decide to reactive your account, you can tap/click “Cancel My Request” any time before the account has been set to closed.
Once the request has been submitted successfully, your account will be processed to close within 7 business days.
Account Statements:
- You will still be able to retrieve your account statements, trade confirmations, and tax documents through your App or by requesting them via our customer service team after your account is closed.
Recordkeeping Requirements:
- Per regulatory requirements, we will preserve certain records after the account is closed, all your account information and data will be securely guarded with us solely to fulfill this requirement.
You are always welcomed to come back!
- Please contact our customer service (tradeupsupport@marsco.com) if you would like to reactive your account in the future! We wish you the best on your investment and look forward to serving you as our valued customer again!
Click “Here “to close your account.